Automate +80% of your support requests across all digital channels with the next generation of AI-powered bots. Effortlessly elevate CX, empower your agents, and enhance efficiency with Ultimate’s AI agents.
Set out on the path to scalable support success with Ultimate's AI agents. As a part of Zendesk, we bring the tools, the team, and the tactics that can take you from 0 to +80% automation across digital support channels, including chat, email, messaging, and more.
Hit the road with a gen AI bot that you can launch in minutes.
Connect a knowledge source and instantly create a gen AI bot with UltimateGPT. Take care of FAQ-style questions, increase first-touch resolutions, and reach 10% automation.
Take the wheel by adding control and customization with dialogues.
Tackle more complex customer questions in our easy-to-use, no-code Dialogue Builder and seamlessly escalate to an agent when needed.
Shift into high gear, unlocking end-to-end automation with backend integrations.
Authenticate customers, provide personalized responses with information from any back office software, and improve your CSAT along the way.
Get more mileage out of your data with insights from our robust analytics suite.
Explore escalation attempts, areas to investigate, conversation drop-offs (and more) to fine-tune your dialogues and optimize your support processes.
Accelerate business growth and drive continued success with customer insights.
Put your customers at the heart of decision-making and improve more than just your support function. Discover opportunities to add new use cases, languages, and markets.
Want to start your journey to +80%?
Start automating in minutes with UltimateGPT, then use our intuitive, no-code Dialogue Builder to tackle more complex use cases. Our Customer Success and Professional Services teams will be there by your side to help optimize your bot, design and build custom integrations, and provide strategic support to expand into new regions and markets.
AI agents don’t simply automate your support; they can also improve CX, boost loyalty, and even generate direct revenue. Combine that with freeing up your agents to work on more complex queries and automating 80% of use cases end-to-end, and you’ve got a solution that will pay dividends.
Our hands-on Customer Success team and streamlined onboarding process ensure that you hit your automation goals, fast. And we don’t stop there — we’re committed to helping you achieve success with Zendesk and Ultimate, and building a lasting partnership with your company.
Watch
See how our AI-powered platform automates support across channels to help your support team do more with less.
One-click integrations into your CRM let you get started fast. Connect to your backend via API to enable end-to-end automation to solve even the most complex use cases instantly. Ultimate's AI agents works with any CRM and back office program, so we’ll continue to seamlessly sit within your tech stack, even if you switch providers.
“With the pandemic and now a global recession, we’re not in a position to make our Customer Care team bigger and bigger. So we needed to make agents’ jobs easier by taking away the repetitive questions.”
“An eye-opening experience on what’s possible with AI. We now give +30% faster responses across all cases, with increased per agent output and job satisfaction.”
"We currently have 81 salons and are going to grow to 160 this year – without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews."
“When choosing a bot provider, it’s really about what the implementation looks like. We were focused on the ease of use with building and on the quality of the product features. That’s where Ultimate won.”
“Changing monthly payments, updating an address: We analyzed our data and found 70% of all customer questions could be grouped into 5-6 topics. These turned into the intents we began automating first.”
Find out why our retention rate is 99%
“Our complex use case seems to work beyond expectations. I have experience with competitors' products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead.”
“The biggest benefit is scalability. The bot instantly took 39% of all requests from the shoulders of our agents. That's the benefit of first-class onboarding.”
“Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX.”
“The best part is the ease of getting started without any hassle. I like the way it smoothly integrates with our CRM. Automation truly at its best.”
“What we liked most was the ease of creating a working chatbot environment in multiple languages with a deep and seamless API integration.”
“Working with Ultimate is a pleasure. They understand our needs and help us achieve our goals in a quick and efficient manner. They are an extension and an enhancement to our team.”
