An online retailer specializing in bathroom furniture and accessories, as well as providing end-to-end design and installation services.
Victoria Plum has been leading customers across the UK to “little bathroom victories” for 20+ years.
The support team at Victoria Plum manages chat support volumes of up to 45,000 queries each month.
Rising support volumes and 85% of customer requests being escalated to an agent.
A customer-centric chat automation strategy, to maximize efficiency while maintaining Victoria Plum's distinctive CX.
Ultimate's flexible solution allows Victoria Plum to handle support volume spikes and grows alongside their business.
Victoria Plum can incorporate the brand’s distinctive tone of voice into their automated conversation flows.
With chat automation, customers receive the instant support they expect and agents are freed up for more rewarding tasks.
Having a virtual agent on board means Victoria Plum can support their customers any time of day or night.
