Customer Support Academy

AI Automation Trends 2023

Thanks to ChatGPT, conversational AI is making waves in 2023. See what other AI & automation trends our in-house market research has revealed.

Customer Support Trends 2023

Discover 2023's hottest customer support trends  — sourced from the newest reports, leading experts, and our own in-house, fresh-off-the-shelf market research.

Customer Service Best Practices in 2022

Learn everything you need to know about the best practices for customer support in today’s fast-paced, digital-forward, post-pandemic world.

Intro to Automated Customer Service

Discover the basics of how to get started with automation in customer service, and learn what AI-powered automation can do for you.

Customer Service Technology for Automation Success

Explore the different types of customer service technology available on the market, and learn how to choose the right tech setup to deliver outstanding customer experiences.

Customer Service Skills for Success

Empower your agents with the right customer service skills for success, discover ways to improve their employee experience, and find out how automation can complement your efforts.

Customer Service Success Metrics

Find out how to measure customer service, what KPIs you should be tracking, and how automation can enable success.

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