Empower your agents with the right customer service skills for success, discover ways to improve their employee experience, and find out how automation can complement your efforts.
“You can either have a vicious cycle of an unhappy team and unhappy customers, or a virtuous cycle of happy teams and happy customers. The two go hand in hand.”
Invest in your people and you’ll see the benefits. Offer regular training and set up paths for career development to keep your agents engaged and happy.
Working in a high-pressure environment can quickly lead to stress and burnout. Checking in with your team and regular feedback are non-negotiables in high-stress environments like the CS space.
The pandemic proved that working remotely doesn’t make people less productive, so trust your team to work wherever they choose.
Take away the burden of mundane, repetitive tasks, and give your agents the chance to focus their talents on more interesting work.
“Automation means we can hire slower, which helps the support team feel more like a team and less like a faceless department.”
Now you know how automation helps your CS team to thrive, Maeve — Customer Success Lead at Ultimate — explains what you’ll need to get the right team in place to support your automation journey.
