Customer Service Trends 2022
Stay ahead of the curve with this free customer service trends guide. Our experts will speak to the future of CS and show you how to outpace the competition — while delivering exceptional customer experiences.
Cutting-edge research
Industry insights
Expert predictions
Tangible takeaways
Here’s what you’ll find inside
Insights from industry leaders and our AI experts at Ultimate — bringing you the most up-to-date guidance on how to provide standout support in 2022.
6 predictions on what the future of customer service will hold: including the rapid adoption of AI in business and a growing demand for personalized CS.
A look back at how customer expectations shifted during the Covid-19 pandemic, plus advice for brands on how to keep up with these changes.
Stats, figures, and cutting-edge research to back each trend.
Actionable takeaways to help you make data-driven changes to your CS.
Featuring insights from leading customer service experts including:
Shep Hyken
Chief Amazement Officer of Shepard Presentations
Joyce Yang
Knowledge & Training Coordinator at Ultimate
Tim Marsden
Senior Director, Technology Partner Ecosystem at Zendesk
Udi Miron
VP Product at Ultimate
Garry Gormley
Founder of FAB Solutions
Fill out the form to download your free trends guide
Stay ahead of the curve with this free customer service trends guide.
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Cutting-edge research
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Industry insights
-
Expert predictions
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Tangible takeaways