360° view of customer service performance. Track AI results, agent metrics and case trends all in real time. Drive agility and solve issues at the source, with valuable data on customer needs.
Real time analytics let you track your chatbot results with ease. Find your best conversations and learn how to replicate them. Make data driven decisions to boost your efficiency and grow your automation level.
Improve customer service quality by tracking how your agents and AI collaborate. Filter and review past conversations with ease. Manage and grow core KPIs, including response times, AHTs and conversations per hour.
Our agents have over 30% faster responses across all cases, with increased per agent output and job satisfaction.
Digital Services Manager, Finnair
See real time trends on what your customers are asking. React to issues proactively and dramatically reduce your support costs. Improve core products and services by feeding back valuable data to your business.
We chose Ultimate.ai for the strength of their technology and their multi-language capabilities. Satu Karaksela, Digital Customer Services, Finnair
Tap into your historical data and train your AI automatically. No costly setup needed. Start generating ROI in days instead of months, with AI that keeps...
Most AI fails in complex languages. Not ours. Get AI which performs at native fluency in all languages and automate your customer service on a global scale.
Ultimate.ai is partnered with the world's leading CRM providers. Integrate AI into your existing customer service workflows and connect your backend APIs for...