Watch your handle times and overhead costs drop as your virtual agent automates up to 60% of your support requests.
Think of our Ultimate CRM integrations as your one-stop-shop for customer comms. For conversations that are both on point and on brand.
Create joyful CX with multilingual support, limitless UX capabilities, as well as automated data gathering, tagging, location detection, and more.
Integrate Ultimate's headless automation platform with Dixa, Freshworks, or the Zendesk suite in only a few clicks.
Your CRM doesn’t natively integrate with us? No problem! Easily integrate with our public API to pair the power of Ultimate’s automation platform with any CRM. We provide the interface, you choose the integration architecture that best fits your needs.
Take automation to the next level with custom API integrations. Empower your customers to fully self-serve by triggering actions for automated refunds, return labels, updating a PIN code, and many more use cases.
Empower your customers to get exactly what they need in the instant they need it via full self-service automation.
View API integration use caseGo live with your integration in as little as one week. Our headless approach ensures no risk, no disruptions, and no coding headaches.
Our custom integrations work with any CRM and back office program, so we’ll stay with you even if you switch providers at any point
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Use our AI-powered Automation Explorer to determine your most frequently asked questions, then automate them for maximum automation ROI.
Go live in minutes with our native integrations for Zendesk, Sunshine Conversations, Freshworks or Dixa. Or leverage our public API for a similarly seamless setup.
Looking to take efficiency and customization one step further? Then leverage the Ultimate self-service tool by integrating with your back office systems via APIs.
With our state-of-the-art Training Center, you can train your bot based on suggestions by our AI to answer queries even more accurately as time goes on.
Apply rich media functionalities like buttons and image carousels to provide engaging, interactive, efficient support — in 109 languages.
Build reports and track efficiency in our analytics dashboard.
A native Zendesk integration and a custom integration with their shipment provider Sorted helped UK-based stationery company Papier elevate efficiency and deeply customize their CX.
"What we liked most was the ease of creating a working chatbot environment in multiple languages with a deep and seamless API integration."
"The possibility of integrations is another great opportunity to deflect chats."
"We were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end-to-end conversations and processes, categorize tickets and help our agents navigate through their daily chats."
"Integrates easily within our Salesforce CRM system for a seamless handover to agents."
