“Giving the right answer to our users is crucial to us. We wanted to work with a EU-based company to ensure GDPR compliance, and Ultimate stood out to us as the one that could provide the right mix between suggestion and automation.”
New appointment requests, changing appointment invoices via mail
Uploading documents, updating account details, resetting your password
Medication reminders, recovering data, sick note requests
Handle volume surges with efficient and personalized customer support.
Real-time recognition of sign-in activity to personalize customer experience.
When you start a chat but can't access the information you need, frustrations can occur. This is because you need to navigate away from the chat to log in to the website.
Once a customer signs in during a conversation, the bot gets automatically notified. It can then provide custom customer information for a more personalized, efficient conversation.
Gather useful information to add to the ticket.
Sometimes frustrations are simply caused by being asked the same thing multiple times by different agents or having to repeat account information over and over.
Gather information from customers that can be added to the CRM ticket, so agents get the context they need if the conversation requires escalation to them.
Automatically validate customers' email addresses to reduce manual work for agents.
Customers requesting to cancel their subscription must do so from the email address associated with the account. For agents to validate this, it requires time-consuming, manual work checking backend systems.
Automate email validation by integrating your bot with your backend systems, reducing manual work for agents.
