Supercharged CX Series

Session 1

How to humanize your automated support

Hans van Dam, CEO of the Conversation Design Institute, shares expert tips for creating human-centric chatbot flows.

Session 2

How to personalize customer interactions

Insights from author, podcast host, and CX leader Adrian Swinscoe on best practices for personalized support.

Session 3

Why self-service support streamlines CX

Zendesk’s Director of Chatbot Operations, Madison Hoffman, sums up why self-service support is here to stay.

Session 4

How to recession-proof your support

Author and CS expert Shep Hyken discusses how to weather the storm of economic uncertainty, without sacrificing CX.

Session 5

Why customer-centricity upgrades CX

Leading CX expert Nate Brown shares why customer-centricity should be at the heart of every customer experience strategy.

Session 6

How women are leading what’s next in CX

An all-women panel of CX pros share their experiences, and discuss how to bring about greater equality in the industry.

Session 7

How to build better bots

An expert-led guide to building better bots, with advice from support teams in the trenches of automation.

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