Support automation 101: your guide to getting started

Educational

Check out this free digital event where you’ll learn the steps to getting started with support automation, including:

Designing your goals and determining key KPIs
Finding your main customer pain points with AI
Setting up your team for success
Prepping for a successful launch

Watch the on-demand recording.

In this event you’ll hear from industry experts

Povilas Čiuplys

Chief Customer Officer, TransferGo, Ultimate + Zendesk Customer

Sarah Al-Hussaini

COO & Co-Founder, Ultimate

Carl de Barra

Customer Success Manager, Ultimate

Explore our other resources

The Hidden Cost of Not Automating

Automating your customer service can seem like a big expense to implement, but here's how not automating may actually cost you more in the long run.

Intro to Automated Customer Service

Discover the basics of how to get started with automation in customer service, and learn what AI-powered automation can do for you.

How to Build Better Bots

Interested in automating? Learn how from veteran bot builders themselves. This Supercharged CX video session covers the essentials of building better bots.

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